Legal
Refund policy
Try the app for 3 days before buying. If a licence still does not work for you, you have 14 days to ask for your money back.
14-day money-back guarantee
If AnyVideoDownloader does not work for you, write to support@any4kvideodownloader.com within 14 days of your purchase and we will refund the full amount.
The refund is made to the same PayPal account you paid with. We do not ask why, but the reasons below help us fix the problem for other users.
When we refund
- The app does not work on your PC and our support team cannot solve it with you.
- You cannot activate your licence for a technical reason we cannot fix.
- You bought the same licence twice by mistake.
- A site you need stopped working and the update did not fix it within the guarantee period.
How to request it
- Write from the email you used at PayPal (or tell us that address).
- Include your order number or the PayPal transaction ID.
- Tell us briefly what happened and, if you can, attach a screenshot.
You can use the contact form or write directly to support@any4kvideodownloader.com.
How long it takes
We answer refund requests within 2 business days. Once approved, PayPal returns the money to your account; it usually appears in 5 to 10 business days, depending on your bank or card issuer.
When we cannot refund
- The request is made more than 14 days after the purchase.
- The app works and you simply changed your mind after using it.
- You expected a feature that is not listed on the product page or in the FAQ.
- The licence was shared, resold or used on more PCs than allowed.
Chargebacks
Please contact us before opening a chargeback: it is slower for you and we can almost always solve the problem by email. If we cannot agree, you can always ask your bank or PayPal to review the case.
This policy is part of our Terms of service. Nothing here limits the rights that the consumer law of your country gives you.